Subscripton Payments

  • Profile Image
    chalkwithchip
    Asked on February 18, 2021 at 01:08 AM

    How do I find out who has had issues with subscription payments? Is that info on my payment processor?

  • Profile Image
    Vick_W
    Answered on February 18, 2021 at 04:21 AM

    Hi there,

    Do you mean that if a user is unable to pay their monthly payments? Or if they are unable to submit the form? If they are unable to submit the form then their subscription will not start.

    Please ask your question in detail so we can provide assistance accordingly.

    Thanks

  • Profile Image
    chalkwithchip
    Answered on February 18, 2021 at 04:33 AM
    If the credit card is denied, how can I see from jotforms who that customer
    is?
    Jotform sent an email to my customer. But how do I see a report on my end?
    When will jotforms retry the credit card?
    My customer says her card is ok and there have been zero attempts yo charge
    from her bank research.
    Please advise.
    ...
  • Profile Image
    Vick_W
    Answered on February 18, 2021 at 05:56 AM

    Thank you for the clarification. You'll need to check your payment processor for these details. Payments are handled directly by the payment processor. We only provide integration and we do not charge you or your users any fees for the transactions made via integration.

    Please check with your payment processor and let us know if you need further assistance.

    Thanks