How can I recover my account?

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    John Carlo Kamatoy 
    Asked on February 18, 2021 at 02:43 AM
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    Gaetan_B
    Answered on February 18, 2021 at 05:03 AM

    Hello,

    Thank you for reaching out.


    I will contact our dedicated team and revert back to you shortly.


    Thank you for your patience.

  • Profile Image
    Gaetan_B
    Answered on February 18, 2021 at 08:33 AM

    Hello,

    Thank you for your patience.


    To reactivate your account we would need proof that your account doesn't violate our Terms of Use (https://www.jotform.com/terms/).


    Could you please give us the following required information:

    1. The URL where your forms are used
    2. Your website or proof of affiliation to a legitimate institution
    3. Share with us a document that will prove that you're authorized to offer such services and use the said logos.


    We also need you to change your registered email to a corporate one to avoid being flagged again by our phishing detector that can lead to account suspension.


    Hope this helps.

    Do not hesitate to reach out if you need further assistance.

  • Profile Image
    John Carlo S. Kamatoy 
    Answered on February 18, 2021 at 07:29 PM

    Hi Jotform Team,


    This is John Carlo S. Kamatoy of Daikin Airconditioning Philippines, Inc., we are located in Quezon City, Philippines. As requested, kindly see information below for your reference.

    1. This is the URL where my form is used https://form.jotform.com/210467982826062
    2. This is the website of my company that I am currently connected with  https://www.daikin.com.ph/daikin-philippines
    3. And last but not the least this is my email signature 

    I hope this could help you to check that I am a legitimate Daikin employee and I also hope to recover my account as it is very convenient in processing our applicants.


    Thank you.

    John Carlo S. Kamatoy

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    Ahmed_S
    Answered on February 19, 2021 at 12:21 AM

    Hello John,

    I'm sorry but it seems that your document (point #3) wasn't attached to the post successfully, would you please reattach it again by following this guide. once you resend the missing data we shall forward it to the responsible team for the review and taking the proper action.

    Await your response.