What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    how do i downgrade my subscription?

    Asked by areich on June 06, 2011 at 11:32 AM

    I clicked 'cancel' on the account settings and I received this message from Paypal: "The unsubscribe button you clicked through is invalid. You can find the status of all subscriptions in your transaction history."

    So what do I need to do to cancel this?  I actually tried to do it before the June 2nd billing and received the same message.  I'd really like to get this taken care of.  Thanks.

  • Profile Image
    JotForm Founder

    Answered by aytekin on June 06, 2011 at 11:35 AM

    1. Log into your PayPal account
    2. Find the latest payment you made to us
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be changed again. But your account will stay Premium until the time you have paid for expires.

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    Answered by areich on June 06, 2011 at 11:43 AM

    Dr. AD Reich