I cant download my pdf form

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    dheya.yani
    Asked on February 18, 2021 at 04:40 AM

    hey! why i cant download my pdf file? can u help to solved this? thanks

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    Sam_G
    Answered on February 18, 2021 at 06:23 AM

    Hi Dheya.yani,

    Can you please let us know are you trying to download a file from the Notification email? If you are getting a page not found error when you click the link from the email, please make sure you are logged in to your Jotform account. You can disable the requirement to be logged in to download files if you go to your Account Settings and disable Require log-in to view uploaded files:

    requiere_login_to_see_files.png

    Please let us know if this resolved your problem.

    If it didn't, please let us know how are you trying to download the PDF files, and what exact message you get? Feel free to include a screenshot in your reply. You can click here to see how to upload images.