Completed Jotform Being Uploaded to Dropbox Twice

  • Profile Image
    Callum 
    Asked on February 18, 2021 at 09:39 AM

    I'm having an issue where a Jotform is being uploaded to Dropbox twice each time it's filled out. It only happens with one file, all the rest are working fine.

    I've tried removing and re-adding the Dropbox integration but I'm not sure what to look at beyond this.

    I'm not familiar with the Jotform system and can't find any mentions of similar issues described on the forums here or when I tried googling. Apologies if there are and I've missed them.

    Let me know if you need any more info. I am waiting on the URL being sent to me and can add this in once I receive it.

  • Profile Image
    Nik_M
    Answered on February 18, 2021 at 10:48 AM

    I was unable to replicate the issue you reported with one of my forms.

    Please provide us the form URL, and tell us if the issue is related to all submissions.

    Related Guide: Where to Find My Form URL?

  • Profile Image
    Callum 
    Answered on February 18, 2021 at 10:55 AM
    Thanks for checking, I’m currently waiting on the URL being sent over to me as the person who reported it is in a meeting. Once I get it I’ll send it over to you ASAP.
    Callum Brown
    The Exchange, 130 Cubie Street, Glasgow G40 2AF
    0141 552 0000 | www.silvercloudltd.com
    Disclaimer - This message (and any associated files) is intended only for the use of the individual or entity to which it is addressed and may contain information that is confidential, subject to copyright or constitutes a trade secret. If you are not the intended recipient you are hereby notified that any dissemination, copying or distribution of this message, or files associated with this message, is strictly prohibited. If you have received this message in error, please notify us immediately by replying to the message and deleting it from your computer. Messages sent to and from us may be monitored. Internet communications cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. Therefore, we do not accept responsibility for any errors or omissions that are present in this message, or any attachment, that have arisen as a result of e-mail transmission. If verification is required, please request a hard-copy version. Any views or opinions presented are solely those of the author and do not necessarily represent those of the company.
    ...
  • Profile Image
    Callum  
    Answered on February 23, 2021 at 10:32 AM

    Hi,


    Sorry for the delay in getting back to you.


    The URL for the Jotform site:

    https://eu.jotform.com/build/70162589745364


    I have tried adding Unique Submission filters such as Checking Cookies and Checking Cookies and IP but they seem to stop the form from being submitted altogether.


    Thanks,

    Callum 

  • Profile Image
    Callum 
    Answered on February 23, 2021 at 10:44 AM
    Hi,
    Sorry for the delay in getting back to you.
    The URL for the Jotform site:
    https://eu.jotform.com/build/70162589745364
    I have tried adding Unique Submission filters such as Checking Cookies and Checking Cookies and IP but they seem to stop the form from being submitted altogether.
    I seem to be having issues using your support page as well. Anytime I try and submit an answer/question I get this error:
    [cid:image003.png@01D709F9.6AB85150]
    Happens across multiple browsers etc. and seems to have been the reason I have opened multiple tickets. It happens when opening a ticket and when replying to one.
    Thanks,
    Callum
    Callum Brown
    The Exchange, 130 Cubie Street, Glasgow G40 2AF
    0141 552 0000 | www.silvercloudltd.com
    Disclaimer - This message (and any associated files) is intended only for the use of the individual or entity to which it is addressed and may contain information that is confidential, subject to copyright or constitutes a trade secret. If you are not the intended recipient you are hereby notified that any dissemination, copying or distribution of this message, or files associated with this message, is strictly prohibited. If you have received this message in error, please notify us immediately by replying to the message and deleting it from your computer. Messages sent to and from us may be monitored. Internet communications cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. Therefore, we do not accept responsibility for any errors or omissions that are present in this message, or any attachment, that have arisen as a result of e-mail transmission. If verification is required, please request a hard-copy version. Any views or opinions presented are solely those of the author and do not necessarily represent those of the company.
    ...
  • Profile Image
    Nik_M
    Answered on February 23, 2021 at 12:02 PM

    The Unique Submission feature will prevent multiple submissions from the same device and/ or IP address.

    I checked and all submissions you received are duplicated on the submissions page as well. That's why you are receiving duplicates in Dropbox as well.

    I was able to replicate the issue on a cloned form. Based on my tests the PayPal payment field that is not integrated with any account, is causing the issue. If you remove it, the issue should be resolved.

    1614099694_603534ee5f68a_pp.PNG

  • Profile Image
    Callum 
    Answered on February 24, 2021 at 06:00 AM
    Hi there,
    Thanks for the response.
    Unfortunately the customer has let me know we won’t be able to try this until Friday. I’ll try it then and give you an update ASAP.
    Thanks,
    Callum
    Callum Brown
    The Exchange, 130 Cubie Street, Glasgow G40 2AF
    0141 552 0000 | www.silvercloudltd.com
    Disclaimer - This message (and any associated files) is intended only for the use of the individual or entity to which it is addressed and may contain information that is confidential, subject to copyright or constitutes a trade secret. If you are not the intended recipient you are hereby notified that any dissemination, copying or distribution of this message, or files associated with this message, is strictly prohibited. If you have received this message in error, please notify us immediately by replying to the message and deleting it from your computer. Messages sent to and from us may be monitored. Internet communications cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. Therefore, we do not accept responsibility for any errors or omissions that are present in this message, or any attachment, that have arisen as a result of e-mail transmission. If verification is required, please request a hard-copy version. Any views or opinions presented are solely those of the author and do not necessarily represent those of the company.
    ...