HIPAA temporary back-end error

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    Angeletti
    Asked on February 18, 2021 at 09:50 AM
    I have been getting the below message for two days. When I log in from a different computer this doesn't come up. How can I resolve?
    Temporarily Back-end Unavailable

    We are currently experiencing abnormally high traffic volume between our front-end and back-end servers, and working to restore all services as quickly as possible. Thank you for your patience.


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    Richie_P
    Answered on February 18, 2021 at 12:07 PM

    We do apologize for the inconvenience.

    To clarify, the error is only showing when you login using your personal computer?

    Can you please share the console logs when you receive the error?

    To get the console logs, kindly check this guide:https://www.jotform.com/help/453-how-to-get-a-console-report-from-most-common-browsers

    You may share the console logs as a screenshot: -How-to-add-screenshots-images-to-questions-to-the-support-forum

    I have also cleared your form cache.

    Looking forward for your response..