Infinite List: Order is lost after submission

  • Profile Image
    irini.digitalbird
    Asked on February 18, 2021 at 10:18 AM

    Good Evening,

    I have started the creation of a form that I will promote to the customers of our company. At the last level of the form I want the customer to put the categories in the form of a tree.

    If I try to complete it as a customer, it appears correctly to me, but when I receive it from the customer, the levels of the categories do not stand out. Why is there this mistake? I would like it to be corrected. I will send you the Links from both cases as well as a screenshot to understand which section I am referring to.(with WeTransfer)

    https://we.tl/t-GHDbXQ4G11

    Link as customer: https://eu.jotform.com/form/210482896493366

    Link from the form when the customer sends it to us: https://eu.jotform.com/form/210482896493366?session=JF-S4L-8dighonK&stoken=JF-QD2mDFou-31

    Yours sincerely,

  • Profile Image
    Bojan_J
    Answered on February 18, 2021 at 12:35 PM

    Greetings.

    I have tested this option, and I was able to replicate the problem. I will forward it to our Developers, and as soon as we hear back from them, we will let you know.

    In the meantime, please test the Configurable list widget. Using this widget, you will have almost the same functionality and it should work as intended.

    If you, for example, fill it like this:

    screenshot_3803.png

    You will have the same order when you continue to fill the form, or when you preview it from the Tables:

    screenshot_3804.png

    You can click here to see how to configure it.

    Let us know if you have any additional questions.