HIPAA: 504 error when editing the submission

  • Richard_Krouch
    Asked on February 18, 2021 at 11:52 AM

    Hi,

    I was editing a record and when I clicked submit I received a 504 error. See screen shots.

    Jotform Thread 2907922 Screenshot
    Page URL: https://www.thegrovect.com
  • VincentJay
    Replied on February 18, 2021 at 3:21 PM

    Hello,

    I cleared your form cache on our server. Please check it again and let us know if you need further help.

    Thank you!

  • Richard_Krouch
    Replied on February 18, 2021 at 4:51 PM

    Still having the issue. Can you tell me the the character limit when my customer fills in a text box such as the one similar to the one I am using to message this to you?

  • VincentJay
    Replied on February 18, 2021 at 6:29 PM

    There's no limit for the Long Text form field unless you enable it and added a limit to it. Here's a screenshot guide on how to add Entry limits:

    1613690904 602ef8180673e va351d Screenshot 10

    Unfortunately, I cannot open your HIPAA account to test it on my end. Could you please share a screenshot of the issue so we can forward it to our developer? We'll wait for your response. Thank you!