HIPAA: Jotform keeps crashing and getting 504 error.

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    Akinskb
    Asked on February 18, 2021 at 12:00 PM

    Is there something we need to do keep this Jotform from going down so much?

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    Nik_M
    Answered on February 18, 2021 at 03:35 PM

    Apologize for the inconvenience this may have caused.

    Your form is working fine on my end. Can you please tell us what exactly is crashing? If there is some error, please share a screenshot.

    Related Guide: How to Post Screenshots to Our Support Forum

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    Kendall Akins 
    Answered on February 20, 2021 at 03:10 PM

    1613851808_60316ca057f08_48DB3E19-1E22-4 See attached.

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    Jed_C
    Answered on February 20, 2021 at 09:56 PM

    We apologize for the inconvenience. I have now forwarded this to our L2 team for further investigation. We'll let you know in this ticket as soon as we have an update on this issue.

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    Akinskb
    Answered on February 22, 2021 at 11:00 AM

    Thank you! Our other form keeps going down too - https://hipaa.jotform.com/210244193688156. Here is the link for that if you could look into that, as well.

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    Akinskb
    Answered on February 22, 2021 at 11:16 AM

    1614010571_6033d8cb399a3_Screen Shot 202

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    Nik_M
    Answered on February 22, 2021 at 12:31 PM

    I'll inform our developers that you have an issue with your other form as well.