Problems with signature

  • Profile Image
    GCHS
    Asked on February 18, 2021 at 12:12 PM

    My signature is not showing up on some of the records while showing up on other submissions in the same table. Please advise.

    1613668240_602e9f90d9013_Sign #1 (table)

    1613668267_602e9fab790d4_Sign #2 (Viewed

    Also, when I go to download all pdf's from the submissions table, the zip is not showing all of the files and not showing the names of the files. That just started happening. Prior to when it started, the zip files returned with the file names being the first and last name of the persons in each record


    1613668153_602e9f3990fb2_Previous Downlo1613668189_602e9f5dae3ad_Previous Downlo




  • Profile Image
    VincentJay
    Answered on February 18, 2021 at 04:07 PM

    Hello,

    Could you please share the form link so we can check it further?

    I checked this form (https://www.jotform.com/form/210458732241147) and the signature field is not set to required. Could you please enable the Required feature and let us know if the issue happens again?

    Related guide: https://www.jotform.com/help/546-how-to-set-a-field-as-required-or-non-required