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chris.sandsAsked on February 18, 2021 at 1:16 PM
I don't know what happened, but my form is going completely blank at times and users can't finish the form. Can you help??
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David JotForm Support ManagerReplied on February 18, 2021 at 6:10 PM
Hi, I see that you have disabled your form: https://www.jotform.com/form/203295951259059
I cloned your form, but I could not replicate any issue: https://form.jotform.com/210487381041955
We have cleared your forms cache, if the issue persist, please open the browsers console report when the form goes blank, take a screenshot, and share it here:
- https://www.jotform.com/help/453-how-to-get-a-console-report-from-most-common-browsers
- https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum
In addition to this, please try deleting incomplete conditions: