Form doesn't load on mobile devices.

  • Profile Image
    amigosdeesperanza
    Asked on February 18, 2021 at 01:28 PM

    Dear team,

    Most of my users are experiencing the same issue with this form. Most are on their phones, and cannot access the form. Can you please help? This form has completely lost momentum now, as users experienced the issues below issues when they first accessed it and now they lost interest. It was a crucial form for our organization. Please help!

    https://form.jotform.com/210345467458056


    1613672738_602eb122aa8ad_1613672742_602eb126ce23b_

  • Profile Image
    Kevin_G
    Answered on February 18, 2021 at 05:57 PM

    I have been performing some tests and was able to replicate the issue as well, this seems to happen when you load the form under the domain "form.jotform", but if you use the following link this seems to work: https://www.jotform.com/210345467458056

    I'm reporting this to our back-end team for further inspection, in the meantime, you can use the link shared above.

    Thanks.