PDF attachment comes in blank

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    etaxandco
    Asked on February 18, 2021 at 02:43 PM

    Hello, we are experiencing an issue that happens randomly were the PDF attachments are coming in blank.

    As a workaround what we have been doing is downloading the PDF from the Jotform Portal.

    Please advise how we can resolve this situation.

    Thanks.

    Screenshot
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    Jovanne_A
    Answered on February 18, 2021 at 07:46 PM

    Hi, thank you for contacting support

    Are you perhaps referring to this form https://www.jotform.com/form/210186188736159?

    I have cloned your form and I could not replicate the issue. The PDF attachment was populated correctly from the submission data.

    1613695520_602f0a206be25_15.png

    I have now cleared your form cache. Could you please recheck and get back to us if the issue persists

    We look forward to your response.

    Thank you.