Account suspended for Phishing?

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    John Fraser 
    Asked on February 18, 2021 at 03:01 PM

    Was just trying to build a form on your site. I have a password manager extension Dashlane that autofills form fields. I was trying to disable it and soon after my form said it wasnt available and now i can't login into your site. Not sure if they are related. Let me know.

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    Lorenz_A
    Answered on February 18, 2021 at 07:49 PM

    Hi there,

    Let me forward your account to the respective team who handles reviewing any violations that could have caused the suspension.

    I'll get back to you via this ticket once I got an update from them.

    Thank you.

  • Profile Image
    Lorenz_A
    Answered on February 18, 2021 at 08:19 PM

    Hi there,

    Your account was suspended due to the form with an ID 210485315344047 collecting login credentials.

    Please take note that asking for login details is against our terms of use.

    However, I do see that the form is currently in the trash folder. In order for us to reactivate your account, we will have to permanently purge the faulty form from the trash folder.

    Please let us know if you agree with the terms so we can proceed.

  • Profile Image
    jrfraser
    Answered on February 19, 2021 at 06:55 AM
    Hello. I agree. I apologize, I can see how that happened now. I was
    mocking up am user creation form for a project. i guess i will have to
    leave username and password fields out going forward. Thx John
    ...
  • Profile Image
    Lorenz_A
    Answered on February 19, 2021 at 08:13 AM

    Hi there,

    I have permanently removed the guilty form and reactivated your account.

    Let us know if you need any further assistance.

  • Profile Image
    jrfraser
    Answered on February 19, 2021 at 08:33 AM
    Hi Lorenz_A
    It appears that my account is still suspended. Please let me know what to
    do next.
    ...
  • Profile Image
    Jovanne_A
    Answered on February 19, 2021 at 10:25 AM

    Hi,

    We have now reactivated your account.

    Please check and let us know if you need further assistance.