What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    If I make a change in my email notifications it duplicates it.

    Asked by emunidade on November 13, 2013 at 08:20 AM



    Every time that I do a change to my email notifications jotform duplicates it. How can I avoid this?

    One more question, I'd like to have my Jotform in english, but I can not setup the english version.


    Thank you


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    Answered by EliezerN on November 13, 2013 at 11:03 AM

    Thanks for contacting us.

    In order to stop that issue, you need to clear your form cache. Please follow the next steps to know how to do it: 

    1. while logged in click on the icon that seems a person.

    2. Click on Account.

    3. choose Settings tab.

    4. Click on Clear Cache button.

    I've also done it from our side. Clearing your browsers caches should also help to resolve this issue: How to clear your browser caches and cookies 

    Please let us know if the issue still persists.

    We would appreciate if you open a new thread to post your second question as it is different from the first one, and we can only treat one single issue per thread.

    Thanks for using Jotform