If I make a change in my email notifications it duplicates it.

  • Profile Image
    emunidade
    Asked on November 13, 2013 at 08:20 AM

    Hi,

     

    Every time that I do a change to my email notifications jotform duplicates it. How can I avoid this?

    One more question, I'd like to have my Jotform in english, but I can not setup the english version.

     

    Thank you

    lb

  • Profile Image
    EliezerN
    Answered on November 13, 2013 at 11:03 AM

    Thanks for contacting us.

    In order to stop that issue, you need to clear your form cache. Please follow the next steps to know how to do it: 

    1. while logged in click on the icon that seems a person.

    2. Click on Account.

    3. choose Settings tab.

    4. Click on Clear Cache button.

    I've also done it from our side. Clearing your browsers caches should also help to resolve this issue: How to clear your browser caches and cookies 

    Please let us know if the issue still persists.

    We would appreciate if you open a new thread to post your second question as it is different from the first one, and we can only treat one single issue per thread.

    Thanks for using Jotform