Will my PDF's show after submitting a form?

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    Tailenn Fungcharoen-McCray 
    Asked on February 18, 2021 at 03:20 PM

    Good Afternoon!

    I am currently trying to fill out a form that was sent to me for an organization. In the form, I must upload PDFs, but my problem is that when I save and return to the form to add those documents, there is a "404" error and I am unable to see those PDFs. Will the same error occur once I submit the form, and it is just unavailable because the form is incomplete? Please let me know if there is a solution to this problem. Thank you!

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    Lorenz_A
    Answered on February 18, 2021 at 08:41 PM

    Hi there,

    there is a "404" error and I am unable to see those PDFs.

    If the upload privacy option is enabled on the form owner's account, it is normal for the uploaded file to return that error message if you open them from the upload field. The uploaded PDF should still reflect on the form owner's end once you submitted the form.

    If you wish to see the PDFs you upload on a saved form, you will need to ask the form owner to disable the "Required login" privacy options from his account's setting.

    1613698810_602f16fa7d953_JotForm · My A

    I hope this helps. Let us know if you need any further assistance.