Upload space limit: I deleted submissions but still get upload space full error message.

  • ahinze423
    Asked on February 18, 2021 at 3:38 PM

    Hi,


    I just deleted a lot of form submissions, but I still get an error message that my upload space is full. How do I reset this, please?


    Best,

    Angela

  • Laura JotForm Support
    Replied on February 18, 2021 at 8:40 PM

    Hi Angela,

    It seems that some of the submissions you deleted are still remaining in the trash folder, where they still take up space.
    Kindly remove the submissions from the trash, and you will be able to free up space on your account.

    1613698811 602f16fb13bbc te Screenshot 10
    If you have any further questions, please let us know and we are happy to help!

  • ahinze423
    Replied on February 18, 2021 at 9:00 PM
    Thank you, that worked!
    -Angela
    ...
  • ahinze423
    Replied on February 22, 2021 at 7:22 AM
    Thank you! That worked.
    -Angela
    ...