I can't download file on email notification

  • Profile Image
    saracallsrl
    Asked on February 18, 2021 at 03:41 PM

    Hi,

    I've only one form.

    If you try to attach a file to my form I will receive email notification.

    If i choose to open attached file I will receive 404 page not found.


    How can I fix that ?

    Thanks.

    Sara

  • Profile Image
    Jed_C
    Answered on February 18, 2021 at 08:39 PM

    Kindly disable the privacy options in your account settings then try downloading the file again https://www.jotform.com/myaccount/settings.

    privacy_settings.png

    Let us know if you need further help.