Assessment of Product

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    Trevis Barrett 
    Asked on February 18, 2021 at 04:12 PM

    I've been asked to assess the data safety of your product. We may use it to collect information about children.

    1) Is the collected form data encrypted at rest?

    2) Is our data guaranteed to be stored on servers in the United States?

    3) How long is the data kept?

    4) If there is a data breach, how soon will we be notified?


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    Jessica_H
    Answered on February 18, 2021 at 10:04 PM

    Hi Trevis, thank you for reaching us.

    1) Is the collected form data encrypted at rest?

    All forms are served across protected 256 bit SSL (Secure Socket Layer) connection that uses a SHA256 Certificate. This is the same level of protection used by online banking or e-commerce providers. You may consider to encrypted your form by following the detailed steps described in this guide: Encrypted Forms and How to Use Them - Jotform

    2) Is our data guaranteed to be stored on servers in the United States?

    Our servers are co-located in a cloud based architecture with Google Cloud and Amazon Web Services (AWS). Google Cloud data centers are hosted in Iowa (US). AWS data centers are located both in Germany, Frankfurt (EU) and US, Virginia (US).

    3) How long is the data kept?

    Your data will be stored as long as you do not delete it. However, kindly noted that depending on your account plan, there will be storage limit.

    4) If there is a data breach, how soon will we be notified?

    You may refer to our Data Breach Policy here.

    Let us know if you have other questions.