What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Jotforms and Dropbox: Why are the files now coming in with long number string instead of the persons name like in the past?

    Asked by graceannounce on November 13, 2013 at 09:34 AM

    In the last 6 months there has been a change in the way that jotforms is integrated with dropbox and the files that are uploaded are now coming into my dropbox with a random long number string instead of the persons name, like it did in the past. Makes it very hard to match the file to the person.

    dropbox name integrated
  • Profile Image
    JotForm Support

    Answered by jonathan on November 13, 2013 at 11:09 AM

    Hi,

    The Dropbox integration feature had a rendition recently. It maybe the reason for the disconnection of your form's dropbox folder mapping.

    You can checked the warning message about the changes in the dropbox integration manager

     

    As suggested you should try refreshing the integration by removing the integration and re-integratethis time using the new process in the Form Builder

    Please try this and inform us if the issue persist.

    Thanks.