Unable to download PDF after upgrading to HIPAA.

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    Asked on February 18, 2021 at 05:30 PM

    Good Afternoon,

    I recently was approved to use the HIPAA compliant Jotform in my previous account. My students are now unable to download their assignment PDF. If this is now allowed, I will need to have my account returned to the regular version and set up a separate HIPAA compliant account. Appreciate your suggestions.

    Thank you,


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    Answered on February 19, 2021 at 12:55 AM

    Restriction to account privacy is forced implemented to HIPAA users and can't change this option.

    1613713901_602f51ede1b45_JotForm · My A

    One option is to enable the PDF attachment with password enabled. This will attach a summary of the filled form and will be sent to the person who submitted the form.

    Guide: https://www.jotform.com/help/503-how-to-include-submissions-as-pdf-attachment-in-the-email-notifications

    If PDF attachment doesn't work for your needs, you can disable hipaa at https://www.jotform.com/myaccount/data and click on the disable hipaa button.

    1613714100_602f52b44b98b_JotForm · My A

    Let us know if you have any questions or if you need further assistance.