My account is suspended? I was trying to login through app

  • Sukhjeet
    Asked on February 18, 2021 at 5:47 PM
  • Jeanette JotForm Support
    Replied on February 18, 2021 at 10:07 PM

    The reason is that you created a form in your account Gillsukhjeet to collect SSNs. Collecting these types of data is considered as phishing activity, per our Terms of Use.

    If your purpose is not to collect these data from the general public, but from your customers, then you need to comply with two things:

    1. Add the Terms & Conditions Widget (or the Short Scrollable Terms Widget) for your users to read and agree.

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.

    3. Otherwise, you must enable form encryption on your form if you need to gather critical personal information

    I've lifted the suspension in your account, but I had to remove the guilty fields, if you still want to get this sensitive information, please follow the recommendations above in order to agree to our terms of use.