Can't add more than 6 email recipients

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    CLSteiner
    Asked on February 18, 2021 at 06:12 PM

    I deleted an email recipient and was going to replace it with another.  However, it tells me I need to upgrade.  We currently have 7 email recipients.  I thought we were allowed 10 email notification recipients.  Please advise.

    I also accidentally deleted the Jotform recipient - does that mean it won't show up here?

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    Sonnyfer
    Answered on February 18, 2021 at 11:11 PM

    Hi there - I apologize for the confusion. We recently had a bug in recipient limits that allowed even FREE accounts to have more than 1 email recipient. That issue is fixed now so you'll need to upgrade if you need to have more than one.

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    As for your existing recipients, that will continue to work as long as you don't delete them.

    Let us know if you need further assistance.