HIPAA Compliance on my account

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    Asked on February 18, 2021 at 06:21 PM

    I signed and recieved the BAA to make my account HIPAA compliant. When I did it the forms converted or appeared to. After that, I'm in my account and it still reflects I need to enable HIPAA compliance. I have tried to resubmit the BAA but that didn't work. What do I need to do so I am sure it has HIPAA turned on?

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    Answered on February 18, 2021 at 10:57 PM

    Please disable the checkbox for encryption and upgrade to HIPAA again:


    You do not need that encryption feature on HIPAA forms as the encryption in built on HIPAA accounts.

    You may follow this guide to upgrade your account to HIPAA: https://www.jotform.com/help/500-how-to-upgrade-to-hipaa-compliance