Form builder crashes whenever the Stripe payment field is clicked

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    Asked on February 18, 2021 at 07:34 PM

    I went to turn off the "fetch stripe products and coupons" setting in this jotform, and had pulled in so many products that the list covered the back and next buttons, I finally got past that sort of, and it broke, now I can't even go to payment settings without a crash.

    (page just goes white)

    (UI issue, and a separate bug from the looks of it)

    Please take a look at Jotform:

    Ideally, if we can fix the bug, and turn off the fetch coupons and fetch products from Stripe then I can make the changes I need to make and get it back live.



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    Answered on February 18, 2021 at 07:48 PM

    First off, we apologize for the inconvenience caused. I was able to replicate this problem in your form and on the cloned version. The moment I clicked on the Stripe payment field in the form builder, it crashes the page right away.


    This is now escalated to our developers and we will inform you here and at your email address once this is fixed.

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    Answered on February 19, 2021 at 01:01 PM

    I look forward to an update once the dev team has had a chance to investigate, thank you Elton.

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    Answered on February 19, 2021 at 04:45 PM

    Sure, we'll keep you posted for updates. Thanks for your patience.

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    Answered on February 23, 2021 at 11:34 AM

    Elton, do you have any update on this? We really need this form back working. -Moe/Henry

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    Answered on February 23, 2021 at 04:26 PM

    Hi there!

    Unfortunately, we still haven't heard from the backend. As promised, we will automatically notify you once we have an update.

    I have created a similar form on your account.-

    Edit link:

    If using a different form doesn't disrupt your automation or cause any issue. I would recommend you complete the configuration of that new form and use it instead. (accessing the Stripe settings on this one doesn't cause the page to crash)

    The back-end team might get back to you tomorrow or later and since we are not sure and you need to work, I believe this is a great alternative solution. 

    I hope this helps.