Plans and maximum number of payment submissions

  • Profile Image
    Anna_WalshHolmes
    Asked on February 18, 2021 at 07:47 PM

    Hello. We have an existing Jotform embedded on our site.

    We would like to add a payment gateway and take payments online via the Jotform integration.

    Your pricing is confusing.

    Free plan lists a max of 10 payments. But what's the time frame? 10 payment transactions per month? per year?

    Likewise with the other tiers, what is the time frame?

    Thanks so much.

  • Profile Image
    Mike_G
    Answered on February 19, 2021 at 12:57 AM

    The payment submission limit, just like the(regular) monthly submission limit resets every first of the month.

    The payment submission limit is the total number of payment submissions your account CAN acquire out of the total number of regular monthly submissions limit it has.

    For example, for the Starter plan, 10 submissions CAN be payment submissions out of the 100 (regular) monthly submission accounts on a Starter plan has.

    When your account reached its payment submissions limit, the payment forms in that account will be temporarily disabled. The owner of the account has the option to wait for the payment submission usage to reset or upgrade the account.

    Reference Guides:

    Understanding-Your-Account-Usage-Limits

    How-to-upgrade-my-account

    I hope this helps. Feel free to let us know if you need any further assistance.