What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Is it possible to use Google or Form Analytics to track form visitors versus actual form completions?

    Asked by Hargrave on June 06, 2011 at 04:06 PM

    I would like to track the number of people going to my forms, and the numbers of completions. This is my code if I can't do it:

    <script type="text/javascript">
      var _gaq = _gaq || [];
      _gaq.push(['_setAccount', 'UA-1037638-1']);
      _gaq.push(['_trackPageview']);
      (function() {
        var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true;
        ga.src = ('https:' == document.location.protocol ? 'https://ssl' : 'http://www') + '.google-analytics.com/ga.js';
        var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s);
      })();
    </script>
    Thanks, Jotform team.
    Bill
    analytics My Forms JotForm
  • Profile Image
    JotForm Support

    Answered by liyam on June 06, 2011 at 11:23 PM

    Hello Bill,

    Thank you for your post.

    Unfortunately, you can't insert javascripts into your forms when editing it through your the Jotform form editor.  But it won't be a problem if you place your form on your own webpage and add your google analytics script in it.

    Let us know if you need further understanding regarding your concern.  We'd be happy to assist.

    Thanks,

    Liyam

  • Profile Image
    JotForm Support

    Answered by liyam on June 06, 2011 at 11:29 PM

    You can also use the custom URL Thank-You page feature of your form, and add your Google analytics script there.  This way you can point the people who submitted your form to this Thank-You page and get the statistics of people that made a submission.

  • Profile Image

    Answered by allanftd on June 07, 2011 at 12:37 AM

    Hi Bill,

    Thanks for asking. You can place the Google Analytics code on the page where the form is embedded to track the number of hits to your form, and place another on the Thank You page this time to track the completions. Please refer to the threads below for more information:

    http://www.jotform.com/answers/16074-Track-form-submissions-in-Google-Analytics
    http://www.jotform.com/answers/4859-Where-can-paste-my-Google-Analytics-code

    We hope you find this information useful. Shoule you need further assistance, please do not hesitate to contact us. Thank you for using JotForm!

    JOTFORM SUPPORT

  • Profile Image

    Answered by Hargrave on June 07, 2011 at 09:01 AM

    The code does not seem to be sticking in the 'Thank You' page. After I save and verify, the snipit is missing.

  • Profile Image
    JotForm Support

    Answered by liyam on June 07, 2011 at 11:43 AM

    Hello Bill,

    The google analytics script is a javascript and it's not possible to insert javascripts when editing your forms in Jotform.

    You should have your own Thank-you webpage, and insert your google analytics script there.

    Edit your form again then select the Custom URL option in your Thank You Page Wizard.

    Enter the URL or link to your webpage with the google analytics script on the field provided and click the finish button.

    Hope this helps.

    Thanks,

    liyam

  • Profile Image

    Answered by stevenyilin on October 12, 2011 at 01:31 PM

    dear, jotform folks,

    why isnt it possible for you guys to add a simple functionality to the forms to track the referring website the user came from.

    sometimes, we dont need all that mambo-jambo data from google.

    it would be great help if the report form had a variable that said: this user entered your domain through website XYZ etc.

    ... and we already get a feel if our adword campaign is working, or if our local forum affliate is doing a better job at helping us convert leads.

    thanks,

     

    steven

  • Profile Image
    JotForm Support

    Answered by Mike_T on October 12, 2011 at 04:53 PM

    Hello Steven,

    Thank you for sharing your idea with us. I will post your request to our "nice to do" list and hope we will get such a feature in the further. However, we cannot provide any ETA on this, as we have a lot of work on improving existing features and implementing new ones.

    Thank you for using our services!

  • Profile Image

    Answered by oseojoy on August 12, 2013 at 07:35 PM

    i also vote for this, we need independent google analytics integration to see performance and abandonment of our forms, especially longer ones and that way we can more accurately pinpoint to whats causing what problem for who on which device and browser.

     

    right now, the only ways we have which may not be too accurate of a teller why abandonments occur, is to see the stats for the url of where the form is embedded which is not too helpful in figuring out any of the why's.

  • Profile Image
    JotForm Support

    Answered by tasha_ize on August 12, 2013 at 08:57 PM

    Hi,

    Thanks for letting us know that you would like this feature as well. We would appreciate if you open a new thread with your request. That way we will be able to submit your ticket as a feature request and we will also be able to keep track of the progress on it.

    Thanks!

  • Profile Image
    JotForm Support

    Answered by KadeJM on May 11, 2015 at 02:19 PM

    Hello Bill, since you had previously been asking about tracking the number of people going to your form versus the number of completions we just wanted to give you an update about our newly released native Form Analytics feature which you may find useful for this.

    You are more than welcome to read more about it in our blog here http://www.jotform.com/blog/150-Introducing-Form-Analytics to get a better understanding of what it is and how to use it.

    And you can also try it out for yourself here http://www.jotform.com/form-analytics/.