Unable to View Uploaded Files

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    Kelleigh Kulcsar  
    Asked on February 18, 2021 at 10:40 PM

    Literally not once ever have I been able to access an attached photo to your form. Not good.

    I need a resolution


    thank you

    Kelleigh

    Screenshot
  • Profile Image
    berilveziroglu
    Answered on February 19, 2021 at 02:12 AM

    Hello,

    Thank you for contacting us.

    Please make sure that you're logged in to your Jotform account on the same browser to open/download the uploaded files.

    As another option, you can go to your account settings and uncheck the Require log-in to view uploaded files box. By doing so, you will be able to view and download the uploaded files with no log-in requirement.

    1613718233_602f62d96ba01_Screen Shot 202
    Please let us know if you need further assistance.