Unable to View Uploaded Files

  • Kelleigh Kulcsar
    Asked on February 18, 2021 at 10:40 PM

    Literally not once ever have I been able to access an attached photo to your form. Not good.

    I need a resolution


    thank you

    Kelleigh

    Jotform Thread 2909421 Screenshot
  • Beril Channel Marketing Specialist
    Replied on February 19, 2021 at 2:12 AM

    Hello,

    Thank you for contacting us.

    Please make sure that you're logged in to your JotForm account on the same browser to open/download the uploaded files.

    As another option, you can go to your account settings and uncheck the Require log-in to view uploaded files box. By doing so, you will be able to view and download the uploaded files with no log-in requirement.

    1613718233 602f62d96ba01 Screen Shot 202 Screenshot 10
    Please let us know if you need further assistance.