Contact Form Not Working

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    Earle Brown 
    Asked on February 19, 2021 at 01:31 AM

    I have an account with you under jazz journeys that I haven't used in quite awhile but just tested it out on my website at, and it's not working. I am getting a 500 - Internal Server Error message.

    Can you tell me why this is happening and how to fix it? Additionally, since I haven't use Jotform in quite awhile, would you provide me with a tutorial on how to do so?
    Earle Brown

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    Answered on February 19, 2021 at 04:39 AM

    Hello Earle,

    I checked the contact us form on your website and it does not look like a Jotform and also not similar to the Contact us form on your account.

    Please check and let us know.

    You may check out these useful guides/videos on how you can use Jotform:

    Please review and let us know if you have any questions/queries.

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    Answered on February 19, 2021 at 07:00 AM
    Thanks for getting back to me. How do I view and check the status of the the Jotform
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    Answered on February 19, 2021 at 08:44 AM

    Hello there,

    As per checking, your Jotform account is still active. You may login to your Jotform account to view your forms. If you want to embed your forms to your website, kindly check the guide below.


    Let us know if you need further assistance.