updating card details

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    mptfitness1
    Asked on February 19, 2021 at 04:00 AM

    I tried emailing yesterday but no response

    I wish to update my bank details.

    I go through the process but I have not received the email that give me the instructions to do so

    Have tried this a few time now but still nothing

  • Profile Image
    tommy
    Answered on February 19, 2021 at 05:44 AM

    Hello mptfitness1,

    Thank you for reaching Jotform Support. The email you mention is sending by FastSpring. That's why we are not able to check if it is sent or not.

    You can reach their support via this link;

    https://fastspring.com/docs/submit-support-ticket-request/

    You can also check our user guide below;

    How to Change Billing Credit Card

    If you require any further assistance feel free to let us know.