Unable to see files in email

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    aarontopscholar
    Asked on February 19, 2021 at 09:31 AM

    I received the email send by jotform. but in email I can't download or even click to view the file. How to solve this problem since they are many file need to send to others through jotform. I have create 4 form inside. But every form can send email to others but only the problem is they can't see what I send to them.

    Kindly help me to solve it

    My email: wongaiwen59@gmail.com


    1613745089_602fcbc10b2de_Screenshot 20211613745083_602fcbbb0d93c_Screenshot 2021

  • Profile Image
    Bojan_J
    Answered on February 19, 2021 at 11:52 AM

    Greetings.

    To view uploaded files, you need to be logged in to your Jotform account. You can disable Require log-in to view uploaded files. option from the account settings:

    Please let us know if this resolved your problem.

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    aarontopscholar
    Answered on February 19, 2021 at 02:05 PM

    Can't solve

    https://www.jotform.com/tables/210416188244553

    this is my form actually have 3 more form but settle one first.

    after uncheck all the boxes, clear cache still unable to see anything email. Why? Kindly help me solve it.

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    Jovanne_A
    Answered on February 19, 2021 at 07:22 PM

    Hi,

    Could you please try to set up a new notification email and see if that can help?

    Guide: https://www.jotform.com/help/25-setting-up-email-notifications

    Once done, please try to send a test submission and check for the attachments if it is showing or not.

    Please give it a try and let us know how it goes.

    Thank you.

  • Profile Image
    aarontopscholar
    Answered on February 19, 2021 at 10:27 PM

    it is still unable to work for it. all jpg,pdf file send to other people on email cannot be see or even download.

    1613791599_6030816fd5bef_

  • Profile Image
    Bojan_J
    Answered on February 20, 2021 at 06:06 AM

    Greetings.

    Would you mind if we add our email address to your Notification and submit your live form to try to replicate the problem? If not, please let us know the URL of a problematic form so we could test it.

    Thank you for your cooperation.