Getting Double Responses

  • Profile Image
    leesburg
    Asked on February 19, 2021 at 10:04 AM

    Some people have reported submission errors as well as not receiving a confirmation email. I end up getting a few double and triple submissions.

    Is there anything I can do in settings to resolve these issues?

    1. Users submitting 2-3 times because of a bug (form breaks)
    2. Users not receiving a confirmation email.

    Thanks in advance!

  • Profile Image
    Anita_K
    Answered on February 19, 2021 at 12:39 PM

    Hi,

    thank you for reaching out to us.

    1. To avoid duplicate submissions, I would recommend that you set up unique submissions. You can do this by following this guide: https://www.jotform.com/help/64-how-to-set-unique-submissions-on-a-form
    2. I've checked your form and your Autoresponder is missing a field. This is the reason why the submitters are not getting the email.

    1613756358_602ff7c6468bf_

    Please click on the Autoresponder and review the settings.

    I hope this helps, let us know if you have any further questions.