Getting Double Responses

Some people have reported submission errors as well as not receiving a confirmation email. I end up getting a few double and triple submissions.

Is there anything I can do in settings to resolve these issues?

1. Users submitting 2-3 times because of a bug (form breaks)
2. Users not receiving a confirmation email.

Thanks in advance!

Hi,

thank you for reaching out to us.

1. To avoid duplicate submissions, I would recommend that you set up unique submissions. You can do this by following this guide: https://www.jotform.com/help/64-how-to-set-unique-submissions-on-a-form
2. I've checked your form and your Autoresponder is missing a field. This is the reason why the submitters are not getting the email.

Please click on the Autoresponder and review the settings.

I hope this helps, let us know if you have any further questions.