Unable to locate removed submissions

  • Profile Image
    PSRCExecutiveDirector
    Asked on February 19, 2021 at 11:06 AM

    I just mistakenly moved a completed form submission to the trash and when I went to retrieve it, the Trash folder is empty. I've been moving things to the trash every week so there should be other files there as well.

    The message that shows says files in the Trash are purged every 30 days - so where are the files I have moved there during the past 7 days?

    Screenshot
  • Profile Image
    Bojan_J
    Answered on February 19, 2021 at 02:21 PM

    Greetings.

    You have mentioned "completed form submission". Are you referring to a specific submission? These are stored in the tables:

    screenshot_3831.png

    The trash folder you are referring to is storing removed forms. After you remove the form, it will be shown here, for 30 days.

    Let us know if this resolved your problem.

  • Profile Image
    PSRCExecutiveDirector
    Answered on February 19, 2021 at 02:24 PM

    Yes! That solves it! I was looking at the Trash folder on the "main" screen where all of my forms are located. Thanks!


  • Profile Image
    JohnRex
    Answered on February 19, 2021 at 07:31 PM

    It's good to know that you were able to find the TRASHED ENTRIES. And yes, the TRASH folder in the My Forms page only contains the deleted forms. While TRASHED ENTRIES is where deleted submissions are stored within 30 days.