What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I unsubscribe the service?

    Asked by benson on June 06, 2011 at 08:31 PM

    Will I lose data after unsubscription? How long the time do I have to download all of my data? thanks.

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    Answered by allanftd on June 07, 2011 at 01:20 AM

    Hi Benson,

    Just click the Cancel button located in the Account Settings Page of your JotForm account to unsubscribe to your JotForm account.

    While your data will remain intact right after you unsubscribe, it is good practice to backup your data right before you cancel your account so that you're assured of unlimited access to your Premium account. The amount of data that you have will determine the time it will take you to back it up (i.e., more data, longer backup time).

    Please let us know if you have any other questions or concerns. Thank you for letting JotForm serve your needs and we hope to see you again soon.

    JOTFORM SUPPORT

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    Answered by benson on June 07, 2011 at 01:36 AM

    Your cancel button has a bug. It leads to another page which asks for login that is never correct.

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    Answered by allanftd on June 07, 2011 at 01:42 AM

    Hi Benson,

    Since you're paying using your credit card, you have to cancel your account through our 3rd party payment processor Plimus. Your Plimus username is the long string of numbers from the original plimus email you received when you paid for your JotForm account. Please do not use your JotForm username and password when logging in to the Plimus website. In case you forgot your Plimus password, please reset your password here or visit their Customer Support page.

    Thank you for using JotForm!

    JOTFORM SUPPORT