My form conditions are not working

  • Shadrin
    Asked on February 19, 2021 at 12:07 PM

    I have tried to make a condition but it doesn't seem to work when I completed the form. what am I doing wrong?

  • Jong_P Jotform Support
    Replied on February 19, 2021 at 4:35 PM

    Hi,

    Please allow me a little time so that I can test the conditions.

    Best,

  • Jong_P Jotform Support
    Replied on February 19, 2021 at 7:37 PM

    Hi,

    Thank you for your patience.

    I have checked your conditions and settings on your form. With your current setting, I found that whenever I press submit button, it would take me straight back to the form, which would make me keep going around in a loop.

    I went to check your "Thank You Page" and found the setting as below;

    1613781184 603058c01e6ea 2021 02 20 9 06 Screenshot 10

    I think this is what makes the form not to submit, but makes you go around. Hence, I changed the setting as following;

    1613781253 603059051f7d7 HIPAA condition Screenshot 21

    After the setting change with the Thank You Page, I was able to submit the form at the end;

    1613781375 6030597f0a53a 2021 02 20 9 06 Screenshot 32

    Please try it out for yourself and see if you would like it.

    If it is not to your liking or you have a question regarding it, please let me know.

    Best regards,