Required fields not coming through in submission

  • Profile Image
    alcorcoran
    Asked on February 19, 2021 at 02:32 PM

    Hi there,

    The top three fields on the VF Corporate Communications | Editorial Input Form are not appearing on submissions even though they are all marked as required AND appear in the Notification email preview. These fields are the most important as they tell us who submitted the form and their contact information.

    We need to get this fixed for future submissions, but

    also recover who sent the two previous submissions as soon as possible
    .

    Thank you for your help!

    Screenshot
  • Profile Image
    Yau_C
    Answered on February 19, 2021 at 07:56 PM

    Hi,

    Thank you for reaching out.

    The way you set the conditional logic is asking Jotform to show those 'missing fields' only if the condition is met.

    Perhaps the way you define the condition needs to be changed.

    Please clarify what do you want to achieve with your condition.

    Do you want to hide these 'missing' fields until a file is provided in the Upload field?

    Looking forward to your reply.

    Best,

  • Profile Image
    alcorcoran
    Answered on February 24, 2021 at 02:00 PM
    Hi
    Any update on this issue?
    ALEXA CORCORAN
    MANAGER, DIGITAL COMMUNICATIONS, SOCIAL AND COMMUNITY MANAGEMENT
    T: 7206450389 E: alexa_corcoran@vfc.com
    1551 Wewatta Street
    vfc.com
    [cid:image001.png@01D70AA3.FD4C9300]
    ...
  • Profile Image
    Yau_C
    Answered on February 24, 2021 at 07:54 PM

    I have moved your question related to the previous 2 submissions to a separate thread.

    I have cloned and fixed your form.

    As you can see that the 'missing required fields' are showing correctly:

    1614214000_6036f370672d8_

    You just need to remove the invalid 'conditional logic':

    1614214086_6036f3c6bf596_

    Let us know how it goes.

    Best,

  • Profile Image
    alcorcoran
    Answered on February 24, 2021 at 08:00 PM
    Ah, I've disabled that! Thank you!!
    ALEXA CORCORAN
    MANAGER, DIGITAL COMMUNICATIONS, SOCIAL AND COMMUNITY MANAGEMENT
    T: 7206450389 E: alexa_corcoran@vfc.com
    1551 Wewatta Street
    vfc.com
    [cid:image001.png@01D70AD6.B23EFAF0]
    ...