Temporary backend unavailable for HIPAA account

  • rocket2com
    Asked on February 19, 2021 at 3:08 PM

    I am having trouble reviewing/downloading my submissions. I get a message that reads "Temporary backend unavailable". I would like to know how and when I can have access to my submissions again.

    Jotform Thread 2911108 Screenshot
    Page URL: https://hipaa.jotform.com/tables/200765695759068
  • Yau_C
    Replied on February 19, 2021 at 8:34 PM

    Greetings,

    Our apologies for the inconvenience caused.

    This issue has already been escalated to our backend team.

    Our engineers will fix this as quickly as possible.

    We will keep you updated on its progress.

    Best,