Temporary backend unavailable for HIPAA account

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    rocket2com
    Asked on February 19, 2021 at 03:08 PM

    I am having trouble reviewing/downloading my submissions. I get a message that reads "Temporary backend unavailable". I would like to know how and when I can have access to my submissions again.

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    Yau_C
    Answered on February 19, 2021 at 08:34 PM

    Greetings,

    Our apologies for the inconvenience caused.

    This issue has already been escalated to our backend team.

    Our engineers will fix this as quickly as possible.

    We will keep you updated on its progress.

    Best,