ETRANSFER PAYMENT OPTION GOING TO PAYPAL

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    palettepossepaintparties
    Asked on February 19, 2021 at 03:36 PM

    I have 3 active Forms. Two are not working as far as the payment options but they are all set up the same with the same conditions. The only difference is that two of them having multiple product options. I need this resolved asap as customers are trying to place orders and when they choose Etransfer it directs to Paypal.

    Link to working form: https://form.jotform.com/210465907164254

    Links for forms not working: https://form.jotform.com/210407312595248 and https://form.jotform.com/210467007244246

  • Profile Image
    roneet
    Answered on February 19, 2021 at 09:12 PM

    Please allow me some time to take a look at this.

    We will get back to you in some time.

    Thanks.

  • Profile Image
    roneet
    Answered on February 19, 2021 at 09:26 PM

    Please check this cloned form, I have added conditions to it:

    https://form.jotform.com/210498031767964

    Let us know if this would work for you.

    Thanks.

  • Profile Image
    palettepossepaintparties
    Answered on February 19, 2021 at 09:33 PM
    When you click Etransfer, all of the available Kits to purchase are not
    there so they cannot make a choice for what to buy so it doesnt help
    ...
  • Profile Image
    palettepossepaintparties
    Answered on February 19, 2021 at 09:33 PM
    So, yes, it submits, but they cant choose their purchases so its not
    helpful for the issue
    ...
  • Profile Image
    roneet
    Answered on February 19, 2021 at 11:17 PM

    The multiple payment options would not work this way as you had configured in your form. If the user is selecting the products in the PayPal option then it would direct him to the PayPal website.

    1)To include both the ways either via the check or via PayPal you may build two forms one form via the Purchase Order and another via PayPal. option. Then you may merge both the form. To follow this workaround, please follow this guide:

    https://www.jotform.com/help/182-how-to-create-a-basic-multiple-payment-form

    2)Secondly, you may configure the products outside of the PayPal field. This could implement both the payment options in a single form.

    You will need to split your products into native fields such as "Single choice" or "Multiple Choice" fields, and assign a value to each option: https://www.jotform.com/help/301-How-to-Assign-Calculation-Value

    Next, perform the calculations: https://www.jotform.com/help/259-How-to-Perform-Form-Calculation-Using-a-Widget

    Pass the total to the payment field: https://www.jotform.com/help/275-How-to-Pass-a-Calculation-to-a-Payment-Field


  • Profile Image
    roneet
    Answered on February 19, 2021 at 11:47 PM

    Here is the demo form where I have used two forms and merged them into one:

    https://www.jotform.com/210498031767964

    Here is a demo form where I have configured the products outside of the payment field.

    https://form.jotform.com/210498914778976

    Let us know which will work for you.

    Thanks.

  • Profile Image
    palettepossepaintparties
    Answered on February 19, 2021 at 11:55 PM
    Hi.
    The first option would be fine. Is there a way to make that work under the
    current form? It's already live and I dont want to have to provide
    everyone with a new link now. I am really struggling to figure out how this
    was done even with the instructions provided.
    Also, the PayPal feature said invalid account or something when I tested
    your demo but I assume thats just because its a demo?
    ...
  • Profile Image
    palettepossepaintparties
    Answered on February 20, 2021 at 12:11 AM
    The issue here is I need to either get this resolved asap or remove
    the etransfer option, as people are making orders and they're not
    coming through properly.
    ...
  • Profile Image
    Richie_P
    Answered on February 20, 2021 at 10:39 AM

    Please note that we don't have an integration with E-transfer but you may use purchase order to show the selected items.

    Unfortunately, it is not possible to implement both suggestions by my colleagues without creating a new form to merge your PayPal integration and Purchase order(E-transfer).

    You would have to create a new form to have both forms inserted inside an iFrame embed widget.

    Here is a sample form:https://form.jotform.com/210503977330047

    You may clone my form to check it out.

    Guide:https://www.jotform.com/help/42-how-to-clone-an-existing-form-from-a-url

    If you want to create a new form with all your forms under the iframe embed widget, you can set it up by :

    1)For the Purchase order(E-cash)

    You can remove the Payment integration and process the payments manually.

    1613835143_60312b87f14c9_1.png

    2) Add a new form as your main form

    3) Add two iFrame embed widgets to show your Purchase order form and PayPal form.

    1613835260_60312bfce96f1_2.png

    3.a To use the iFrame embed widget, you would have to add your Form URL in the widget.

    1613835318_60312c36731a8_1.png

    4)Add a single choice field as your selector for your form respondents to select the payment method(PayPal or E-cash(Purchase Order).

    You can then default hide the iFrame embed and use conditions to show them based on the selection.

    1613835425_60312ca1743c8_1.png

    Please check it out and let us know how it goes.