ETRANSFER PAYMENT OPTION GOING TO PAYPAL

I have 3 active Forms. Two are not working as far as the payment options but they are all set up the same with the same conditions. The only difference is that two of them having multiple product options. I need this resolved asap as customers are trying to place orders and when they choose Etransfer it directs to Paypal.

Link to working form: https://form.jotform.com/210465907164254

Links for forms not working: https://form.jotform.com/210407312595248 and https://form.jotform.com/210467007244246

Please allow me some time to take a look at this.

We will get back to you in some time.

Thanks.

Please check this cloned form, I have added conditions to it:

https://form.jotform.com/210498031767964

Let us know if this would work for you.

Thanks.

When you click Etransfer, all of the available Kits to purchase are not
there so they cannot make a choice for what to buy so it doesnt help
...

So, yes, it submits, but they cant choose their purchases so its not
helpful for the issue
...

The multiple payment options would not work this way as you had configured in your form. If the user is selecting the products in the PayPal option then it would direct him to the PayPal website.

1)To include both the ways either via the check or via PayPal you may build two forms one form via the Purchase Order and another via PayPal. option. Then you may merge both the form. To follow this workaround, please follow this guide:

https://www.jotform.com/help/182-how-to-create-a-basic-multiple-payment-form

2)Secondly, you may configure the products outside of the PayPal field. This could implement both the payment options in a single form.

You will need to split your products into native fields such as "Single choice" or "Multiple Choice" fields, and assign a value to each option: https://www.jotform.com/help/301-How-to-Assign-Calculation-Value

Next, perform the calculations: https://www.jotform.com/help/259-How-to-Perform-Form-Calculation-Using-a-Widget

Pass the total to the payment field: https://www.jotform.com/help/275-How-to-Pass-a-Calculation-to-a-Payment-Field

Here is the demo form where I have used two forms and merged them into one:

https://www.jotform.com/210498031767964

Here is a demo form where I have configured the products outside of the payment field.

https://form.jotform.com/210498914778976

Let us know which will work for you.

Thanks.

Hi.
The first option would be fine. Is there a way to make that work under the
current form? It's already live and I dont want to have to provide
everyone with a new link now. I am really struggling to figure out how this
was done even with the instructions provided.
Also, the PayPal feature said invalid account or something when I tested
your demo but I assume thats just because its a demo?
...

The issue here is I need to either get this resolved asap or remove
the etransfer option, as people are making orders and they're not
coming through properly.
...

Please note that we don't have an integration with E-transfer but you may use purchase order to show the selected items.

Unfortunately, it is not possible to implement both suggestions by my colleagues without creating a new form to merge your PayPal integration and Purchase order(E-transfer).

You would have to create a new form to have both forms inserted inside an iFrame embed widget.

Here is a sample form:https://form.jotform.com/210503977330047

You may clone my form to check it out.

Guide:https://www.jotform.com/help/42-how-to-clone-an-existing-form-from-a-url

If you want to create a new form with all your forms under the iframe embed widget, you can set it up by :

1)For the Purchase order(E-cash)

You can remove the Payment integration and process the payments manually.

2) Add a new form as your main form

3) Add two iFrame embed widgets to show your Purchase order form and PayPal form.

3.a To use the iFrame embed widget, you would have to add your Form URL in the widget.

4)Add a single choice field as your selector for your form respondents to select the payment method(PayPal or E-cash(Purchase Order).

You can then default hide the iFrame embed and use conditions to show them based on the selection.

Please check it out and let us know how it goes.