PDF is messed up

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    Andy_Carlson
    Asked on February 19, 2021 at 04:04 PM

    Hello,

    I'm trying to create a pdf version of a Jotform but it's messed up. It looks fine on the Jotform, but the pdf has issues with the text flow. How can I fix this? Please see attached link for reference.

    Thank you,

    Andy

  • Profile Image
    Sigit_W
    Answered on February 19, 2021 at 09:47 PM

    Greetings,

    Regarding "I'm trying to create a pdf version of a Jotform but it's messed up. It looks fine on the Jotform, but the pdf has issues with the text flow. How can I fix this? "

    I checked that this form https://www.jotform.com/form/210495754032150 Test of Gentox Business Associate Agreement doesn't have any submission data yet.

    To confirm, you are referring to the Review Before button?

    Where i.e. The Form is like this

    1613789086_6030779e2ce95_

    While the Review form is like this

    1613789196_6030780c1b4e5_

    I cloned the form, allow me to do some tests.

    Regards.


  • Profile Image
    Sigit_W
    Answered on February 19, 2021 at 10:13 PM

    Greetings,

    Thank you for your patience.

    This is my cloned version of the form https://form.jotform.com/210498510462958, and I can replicate the issue even after removing and re adding the Review Before Submit widget.

    1613789798_60307a66775e7_


    I also created a new test form https://form.jotform.com/210498321798061 and the issue still persist.

    Where the Form is like this

    1613790226_60307c12680f5_

    While the Review form is like this. The purple color fields are either not formatted correctly on fill in the blank field. And are missing on the paragraph field.

    1613790286_60307c4e673c5_

    I'm now escalating this to our backend team for further investigation. We'll let you know here as soon as we have an update.

    If I misunderstood your concern, kindly let us know and provide more details so that we can understand the issue better and assist you properly.

    Thank you. Regards.