The images my clients are uploading lead to a page that says the website can not be found

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    Jamie 
    Asked on February 19, 2021 at 04:06 PM

    Why won’t my clients images upload?

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    gerardw
    Answered on February 19, 2021 at 09:39 PM

    I can see that you are referring to this form https://form.jotform.com/jamiegarlandhair/waitlist

    Have you embedded this form or are your clients accessing and filling the direct form link?

    Also, are they getting the error after uploading the images or after submitting the form?

    I cloned and tested your form and there does not seem to be any issue with the upload field or submitting the form.

    Please check the form from your end too and let us know when you get the error.


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    Jamie 
    Answered on February 19, 2021 at 09:55 PM
    When I receive an email from jot form letting me know the client has submitted a form ... I click on the image and this pops up. It’s happening with each submission.
    Sent from my iPhone
    ...
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    gerardw
    Answered on February 20, 2021 at 03:13 AM

    Thanks for the information.

    I think you are getting a 404 error upon clicking the image from your email. Is that correct?

    If yes, please disable the options below from your account settings page and check:

    1613808828_6030c4bd0064f_2002_2.png

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    Jamie 
    Answered on February 20, 2021 at 08:11 PM
    Thank you
    Sent from my iPhone
    ...