Is it just standard practice to ignore your customers?

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    glenncrytzer
    Asked on February 19, 2021 at 05:31 PM

    Is this your CEO's idea of systems thinking? He thinks about ways to systematically alienate your customer base?

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    Yau_C
    Answered on February 20, 2021 at 01:22 AM

    Hi,

    All your tickets are highly important to us.

    I noted that one of our colleagues has replied to this ticket that you posted on the 13th Nov 2020.

    Have you tried the solution that he proposed?

    As a colleague has mentioned in another ticket that our backend engineers are still working on this issue.

    Your understanding would be highly appreciated during this special time our world is facing.

    Please accept our apologize for all the inconvenience caused and rest assured that we will keep you updated should we receive any good news from our backend team.

    Best,