What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    why haven't i been receiving my notices of filled forms (e-mails)

    Asked by chanster00 on November 13, 2013 at 08:25 PM

    please log in to my account i had of 50 msgs i never received this was at great cost 

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    Answered by khrisell on November 13, 2013 at 09:07 PM


    Upon checking your notification email settings, I can see that you have not set the Sender email.


    If the Sender Email address is not a big issue for you, simply choose noreply@jotform.com. Otherwise, you have 3 options

    1. Use the Mandrill option if you need the Email question to be shown as the "From" address. This is specially useful when setting up Email Notifications and Autoresponders.

    2. Verify your email address if you just want to show your own email address as the "From" address. This is specially useful when setting up Autoresponders.

    3.You can even use your own SMTP server settings for the same purpose above

    Please configure the email settings properly and test an actual submission.
    If problem persists, please let us know so that we could further investigate.
    Thank you for choosing Jotform.