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Deb RouseAsked on February 19, 2021 at 10:29 PM
I have a form that will not integrate with google sheets.
The error message I am receiving is Invalid authentication when adding my email address.
Please assist.
Thank you,
Deb
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Richie JotForm SupportReplied on February 20, 2021 at 9:21 AM
For testing purposes, can you please try another Google account to use to integrate with Google Sheet?
You may also clear your browser's cache and login back to your account to edit your form.
I have cleared your form cache.
Let us know how it goes.
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Deb RouseReplied on February 20, 2021 at 2:11 PMI have used this feature before with the legacy google sheets.
When I click use other account and select my account - it still says
invalid authentication.
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VincentJayReplied on February 20, 2021 at 8:44 PM
Hi,
Please share the form link so we can check it further. Is the form still integrated into the Old Google Spreadsheet?
We'll wait for your response.
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Deb RouseReplied on February 20, 2021 at 9:11 PMI removed the old integration.
Here is the link https://form.jotform.com/92303850262148
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Mike_G JotForm SupportReplied on February 21, 2021 at 4:56 AM
We would like to apologize for any inconvenience.
May I suggest that you try logging out of your JotForm account and log back in again before you set up the Google Sheets integration of the form you linked, please? You may also try setting up the integration using a different device and/or browser. The issue you are having could be a result of you not being logged-in correctly to your JotForm account.
Please give it a try and let us know if you need any further assistance.
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Deb RouseReplied on February 21, 2021 at 9:22 PMI logged on and off.
When I try to integrate - there is a different account in the dropdown list
so I click on use another account and then I get invalid authentication.
Authentication
Select your Google Sheets account to create an integration.
Select a Google Sheets account
+ Use another account
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Richie JotForm SupportReplied on February 22, 2021 at 2:42 AM
It could be that your Google account password or email is incorrect.
I have tested on my sample form and the Google sheet integration works after I selected/used another account.
Please double check your Google Credentials and let us know how it goes.
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Deb RouseReplied on February 22, 2021 at 9:11 AMI have logged off from my email account and it does not work.
There is an issue with this form. Can you try to link an account with this
form and let me know if it works?
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Deb RouseReplied on February 22, 2021 at 9:22 AMI also created a brand new form and it does not work.
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Deb RouseReplied on February 22, 2021 at 9:22 AMI got it to work - thanks!
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