Why was my account suspended?

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    Josie Carter 
    Asked on February 20, 2021 at 11:44 AM

    I AM NOT FUCKING PHISHING.

  • Profile Image
    Ahmed_S
    Answered on February 20, 2021 at 07:07 PM

    We apologize for any inconvenience, your account is suspended by our system, our responsible team will review your account and forms to check the trigger for this suspension, we will get back to you shortly once we have an update.

    Thank you for your patience.

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    Ahmed_S
    Answered on February 21, 2021 at 03:02 PM

    Greetings,

    Our responsible team has reviewed your forms and reactivated your account again, it is in a good state now so you can login normally to your account again and continue working with your form, we apologize for any interruptions happened by our automated phishing detection system.

    Please let us know if you need any further assistance, we will be happy to help you.

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    jcpllc
    Answered on February 21, 2021 at 05:11 PM
    It Locked me out again. I’m using another email address as well.
    Jcpllcnyc@gmail.com
    ...
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    Ahmed_S
    Answered on February 21, 2021 at 06:40 PM

    We apologize for any interruptions caused, I've reactivated your account again and whitelisted your forms to avoid triggering our system, mostly the form without the submit button is what triggers our system, you'd better fix it by adding the submit button, you can now login back to your account.

    Please let us know if you need further assistance.

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    jcpllc
    Answered on February 21, 2021 at 07:44 PM
    Thank you Ahmed. So far so good
    ...