Won't let me sign in with password. Requested forgot password 4 times and received nothing in email or spam.

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    Mary Lou 
    Asked on February 20, 2021 at 04:16 PM

    Won't let me sign in with password. Requested forgot password 4 times and received nothing in email or spasm.

    What is the problem?

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    Patrick_R
    Answered on February 21, 2021 at 12:29 AM

    Hello Mary! The account registered with the email address MB**lis**4@a*l.com is a guest account. Logging in to guest accounts isn't possible. But you can convert this account to a regular account by signing up with the same email address that you used for your guest account; this will merge your guest account with your new regular account.

    After this; you'll be able to signin/signout to your account from any device.

    Thank you!