I unable to open downloads.

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    kenitaperry33
    Asked on February 20, 2021 at 08:23 PM

    After downloading information on an application a week ago and at that time. It build up fine and since Friday. I am not able to look at my downloads. Does that mean when I submit my application that the other party would not be able to open my downloads. What exactly should I do. Should I be worried?

    Screenshot
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    gerardw
    Answered on February 21, 2021 at 04:48 AM

    Are you getting the error when you are trying to open the downloads from the email?

    If yes, it could be due to privacy settings on the form owner's account requiring you to be logged in to your Jotform account on the same browser to access the downloads.

    If you are referring to something else, please let us know.

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    kenitaperry33
    Answered on February 22, 2021 at 11:44 AM
    I am speaking of something else. I am the one that has download the
    information and one week ago. I could pull up and view information. Now I
    can not. This is an application and I am worried that the person viewing
    the application will not be able to veiw it either. What does error 404
    mean? Should I download it again?
    ...
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    Amin_N
    Answered on February 22, 2021 at 03:57 PM

    Hi again,

    I've successfully confirmed that the account on which the form/submission/file is hosted has a privacy setting that no can view files hosted on the account except the account owner.

    Rest assured that your submission has been successfully received.

    Should you have any further inquiries, we will be more than happy to help.