Create automated email to send every X number of hours

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    Darcy_darcy
    Asked on February 20, 2021 at 11:19 PM

    Dear Sir/Madam,

    We are considering using Jotform for a large-scale project, however, we have found some one issue with JotForm.

    We are trying to create a recurring email that will send every X number of hours.

    For example, if I submit a form with the field 'Customer Email' set as 'test@test.com' and the field 'Hours per Check' as 6. Then we want to send an email to test@test.com every 6 hours.

    As I understand, there is no way to do this within Jotform itself, but we are exploring whether there may be a way to integrate Jotform with an external service to achieve our goal?

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    Sara_G
    Answered on February 21, 2021 at 06:21 AM

    Hi,

    At the moment there is an option only to send the Autoresponders Emails after a day or a later day.
    The time option is currently not available.
    I will escalate a feature request to our Dev Team to add an option to send an email every X number of hours.
    Unfortunately, we are not able to provide any ETA for their reply.
    Any updates on your request will be posted here.

    Thanks.

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    Darcy_darcy
    Answered on February 23, 2021 at 05:09 PM

    Hi Sara_G,

    Thank you for getting back to me so quickly!

    As the feature is needed for our application, is there a workaround solution that you recommended? For instance, could we connect our Jotform to a custom NodeJS application to run this feature?

    Kind regards,

    Darcy

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    jherwin
    Answered on February 23, 2021 at 11:19 PM

    Hello Darcy, unfortunately, there is no workaround for your requirements at the moment. My colleague forwarded this thread as a feature request to our backend team for evaluation. We cannot guarantee that the feature will be implemented or cannot provide any time frame for implementation at the moment. However, once we have any information in this regard, you'll be posted here.

     Thank you!

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    Darcy_darcy
    Answered on February 23, 2021 at 11:35 PM

    Hi jherwin,

    Thank you for getting back to me.

    So using webhooks with custom code will not work?

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    jherwin
    Answered on February 24, 2021 at 03:04 AM

    I am not knowledgeable about webhook, but If you have a custom script and an app that can send email based on your custom script then maybe that is possible.

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    Darcy_darcy
    Answered on February 24, 2021 at 03:54 AM

    Hi jherwin,

    The details for Jotform's Webhook can be found here: https://www.jotform.com/help/245-how-to-setup-a-webhook-with-jotform

    Do you think this would work as a potential workaround in this situation?

    Darcy

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    Bojan_J
    Answered on February 24, 2021 at 07:49 AM

    Greetings Darcy.

    Webhooks will send submission data to desired web location each time the form is submitted. You can use webhooks for custom solutions, however, the programming needs to be done by you, since webhooks only forward the submitted information.

    Let us know if you have any additional questions.