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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I can't see my submissions in the submissions page

    Asked by AlsaciaVinhos on November 14, 2013 at 09:05 AM

    Hi

    Looks like I can't see my submissions... for all of my forms.

    Could you help me with that? Need to process the data ASAP.

    Thanks!

    Page URL:
    http://jotformpro.com/form/33096889894983

    Screenshot
  • Profile Image

    Answered by EliezerN on November 14, 2013 at 10:46 AM

    Thanks for contacting us.

    I checked the submissions page of each one of your form and I was able to see the list of the received submissions.

    So, please make sure  that you have not selected any time frame to see your submissions. Make sure that is it ist setup to All Time  in the submissions page.

    I would also recommend you to clear your form caches from your account page, you can follow the next guide to know how: 

    How to clear your form cache

    I hope this helps. Please let us know if you need further assistance with this or kindly open a new thread to post unrelated enquiries.

    Thanks