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aimforamesAsked on February 21, 2021 at 12:16 PM
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Jeanette JotForm SupportReplied on February 21, 2021 at 3:53 PM
I tried to manually upgrade your account, but the bank returned a "Stolen card" decline code, for your payment method Visa **1967
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aimforamesReplied on February 21, 2021 at 4:46 PM
We just renewed the bronze plan @ $95 and this plan is $195, shouldn't it be just over $100?
And where that link took me there was no place to click to open anything?
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Jeanette JotForm SupportReplied on February 21, 2021 at 4:58 PM
The system should make the pro-ration, but your bank simply declines the transaction. Please update your payment method if need from your account> billing page.