I'm trying to upgrade from bronze to silver plan. failed twice and sent me here.

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    aimforames
    Asked on February 21, 2021 at 12:16 PM
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    Jeanette
    Answered on February 21, 2021 at 03:53 PM

    I tried to manually upgrade your account, but the bank returned a "Stolen card" decline code, for your payment method Visa **1967

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    aimforames
    Answered on February 21, 2021 at 04:46 PM

    We just renewed the bronze plan @ $95 and this plan is $195, shouldn't it be just over $100?

    And where that link took me there was no place to click to open anything?

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    Jeanette
    Answered on February 21, 2021 at 04:58 PM

    The system should make the pro-ration, but your bank simply declines the transaction. Please update your payment method if need from your account> billing page.