No confirmation received for a jot form submission

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    Jawar Rucker  
    Asked on February 21, 2021 at 01:22 PM

    I completed registration using a jot form for Bigger Than Basketball for my sons. I did not receive a confirmation email for the first registration of my son Issiah Rucker. Please review for that submission and advise?

    Thanks

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    VincentJay
    Answered on February 21, 2021 at 07:07 PM

    Hi,

    Are you referring to this form?

    https://www.jotform.com/210426263184147

    I cloned it and the autoresponder email is configured properly. If you want to send the autoresponder email to the Confirmation Email field, please update the Recipient and change it to Confirmation Email.

    1613952405_6032f59523fc2_fb4643g.gif

    Please follow this guide the screencast above.